Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We intentionally station volunteers where guests will potentially make decisions.