Celebrate what you’re doing well
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.