Celebrate what you’re doing well
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.