Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. People interested in volunteering are clear about their next steps and follow through on joining a team.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.