Celebrate what you’re doing well
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are well-trained and regularly show up on time.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.