Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. People walk out of church feeling better than when they came in.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.