Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.