Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.