Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers invite their friends to join their team.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our volunteers are well-trained and regularly show up on time.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.