Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.