Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.