Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.