Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Focus on what needs immediate attention
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.