Celebrate what you’re doing well
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are well-trained and regularly show up on time.
3. Our volunteers invite their friends to join their team.