Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.