Celebrate what you’re doing well
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. The noise level in our building feels exciting but not overpowering.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.