Your church meets the expecation

Your church scored 48%
48%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    61%
  • People
    48%
  • Processes
    51%
  • Program
    58%
# Name Place People Processes Program Avg (%)
1 Scott Hursh 50 50 35 55 48
2 Steve Hare 35 25 35 50 36
3 Levi Lentz 60 40 45 60 51
4 Chris Reeves 95 90 75 60 80
5 Ann Yingst 30 15 20 40 26
6 Todd Lentz 75 45 50 60 58
7 Chris Buser 60 45 55 60 55
8 Gordi McIlroy 85 80 85 85 84
9 Dan White 55 45 60 50 53
Church Average 61 48 51 58 55%

Detailed Report:

Celebrate what you’re doing well
  1. 1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  2. 2. The noise level in our building feels exciting but not overpowering.
  3. 3. People walk out of church feeling better than when they came in.


Focus on what needs immediate attention
  1. 1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  2. 2. Volunteers are always well-informed and never tell me, “I didn’t know.”
  3. 3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  • Review current areas of great alignment
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Scott Hursh Unsure
      • Steve Hare Absolutely true
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Unsure
      • Todd Lentz Absolutely true
      • Chris Buser Absolutely true
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      • Scott Hursh Absolutely false
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely true
      • Chris Buser Absolutely false
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely false
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Unsure
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely true
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely false
    • The noise level in our building feels exciting but not overpowering.
      • Scott Hursh Absolutely true
      • Steve Hare Unsure
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely true
      • Todd Lentz Absolutely true
      • Chris Buser Absolutely true
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely false
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely true
      • Chris Buser Absolutely true
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
  • Celebrate current areas of great alignment
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely false
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely false
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely false
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      • Scott Hursh Unsure
      • Steve Hare Absolutely true
      • Levi Lentz Absolutely false
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Unsure
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely false
      • Chris Buser Absolutely false
      • Gordi McIlroy Unsure
      • Dan White Absolutely false
    • Our volunteers invite their friends to join their team.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely true
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Scott Hursh Absolutely false
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely false
      • Chris Reeves Unsure
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Scott Hursh Absolutely false
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely false
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Scott Hursh Absolutely false
      • Steve Hare Absolutely false
      • Levi Lentz Unsure
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Unsure
      • Dan White Unsure
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Scott Hursh Absolutely false
      • Steve Hare Absolutely false
      • Levi Lentz Unsure
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely false
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
  • Celebrate current areas of great alignment
  • Analyze potential areas for better alignment
    • People walk out of church feeling better than when they came in.
      • Scott Hursh Unsure
      • Steve Hare Absolutely true
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely true
      • Chris Buser Absolutely true
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely true
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      • Scott Hursh Unsure
      • Steve Hare Absolutely false
      • Levi Lentz Absolutely true
      • Chris Reeves Absolutely true
      • Ann Yingst Absolutely true
      • Todd Lentz Unsure
      • Chris Buser Absolutely true
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Scott Hursh Unsure
      • Steve Hare Unsure
      • Levi Lentz Absolutely true
      • Chris Reeves Unsure
      • Ann Yingst Absolutely false
      • Todd Lentz Absolutely false
      • Chris Buser Unsure
      • Gordi McIlroy Unsure
      • Dan White Unsure
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Scott Hursh Unsure
      • Steve Hare Unsure
      • Levi Lentz Absolutely false
      • Chris Reeves Unsure
      • Ann Yingst Absolutely false
      • Todd Lentz Unsure
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Unsure
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Scott Hursh Absolutely true
      • Steve Hare Absolutely false
      • Levi Lentz Unsure
      • Chris Reeves Unsure
      • Ann Yingst Absolutely true
      • Todd Lentz Absolutely true
      • Chris Buser Unsure
      • Gordi McIlroy Absolutely true
      • Dan White Absolutely false

Team Average Urgency Score

Participant Votes
0
0
0
5
4
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Lack of process
  • Long time members/attendees being open minded and motivated enough to see the need for changes and doing something about it
  • Volunteers committing
  • I think volunteer training is important and I think the church needs to be clean and serviceable. Many of these questions felt like they were pointing towards a mega church identity. I have a large church history…… and for the most part, it felt like the majority of the congregation was playing church. The questions about the facility made me uneasy….. i’m not in favor of trying to look and smell like a five-star hotel. I think that’s the wrong message.
  • Lack of love
  • Logistics- the church currently doesn’t have the space required to effectively handle the guest experience
  • How a small one does it verses a mega.
  • The right people in the right places.
Enablers
  • We want to bring more people to Christ
  • Relationships and genuine connections are vital to the growth of the church. Lack of guidance, training, and communications with volunteers will lead to burn out.
  • Because we want to grow Gods kingdom
  • I don’t know that we have a “problem”. I don’t think our church needs to “look and smell” like a five star hotel. I think we need to be true to who we are. I found some of the language in these questions heading towards a “mega church” feel. Rather than people coming to SGCC for “the best coffee and treats”. I hope they feel welcomed into a church family that preaches from the Bible and loves and cares about them as well.
  • A church that isn’t friendly won’t reach the community. Cliques are hurtful
  • Just to learn more tips.
  • To secure connections with our guests … to mitigate against in one door and out the other.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief