Andrew Melo-2344 – Guest Ready Church

Your church scored 43%

43%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

61%
People

63%
Processes

59%
Program

68%

#	Name	Place	People	Processes	Program	Avg (%)
1	Andrew Melo	50	40	35	45	43
2	Rachel	60	75	70	65	68
3	Amy	75	70	65	70	70
4	Bud	65	65	55	75	65
5	Josiah	70	65	80	70	71
6	Nate	45	60	50	85	60
	Church Average	61	63	59	68	63%

Detailed Report:

Celebrate what you’re doing well

1. People walk out of church feeling better than when they came in.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.

Focus on what needs immediate attention

1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.

Review current areas of great alignment

Analyze potential areas for better alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  Andrew Melo Absolutely false
  
  Rachel Unsure
  
  Amy Absolutely true
  
  Bud Unsure
  
  Josiah Unsure
  
  Nate Absolutely false
- We intentionally station volunteers where guests will potentially make decisions.
  Andrew Melo Absolutely true
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Unsure
  
  Josiah Absolutely true
  
  Nate Absolutely true
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Andrew Melo Absolutely false
  
  Rachel Unsure
  
  Amy Absolutely false
  
  Bud Unsure
  
  Josiah Absolutely false
  
  Nate Absolutely false
- The noise level in our building feels exciting but not overpowering.
  Andrew Melo Unsure
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Absolutely true
  
  Nate Absolutely false
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Andrew Melo Absolutely true
  
  Rachel Unsure
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Absolutely true
  
  Nate Absolutely true

Celebrate current areas of great alignment
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  
  Absolutely true

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Unsure
  
  Josiah Absolutely true
  
  Nate Unsure
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Andrew Melo Unsure
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Absolutely true
  
  Nate Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Unsure
  
  Josiah Unsure
  
  Nate Absolutely false
- Our volunteers invite their friends to join their team.
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Unsure
  
  Bud Absolutely true
  
  Josiah Unsure
  
  Nate Absolutely true

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Unsure
  
  Bud Unsure
  
  Josiah Absolutely true
  
  Nate Unsure
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Unsure
  
  Bud Absolutely false
  
  Josiah Absolutely true
  
  Nate Absolutely true
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Andrew Melo Absolutely false
  
  Rachel Unsure
  
  Amy Unsure
  
  Bud Unsure
  
  Josiah Unsure
  
  Nate Absolutely false
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  Andrew Melo Absolutely false
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Absolutely true
  
  Nate Absolutely true
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Andrew Melo Absolutely true
  
  Rachel Absolutely true
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Absolutely true
  
  Nate Absolutely false

Celebrate current areas of great alignment
- People walk out of church feeling better than when they came in.
  
  Absolutely true
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  
  Absolutely true

Analyze potential areas for better alignment
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Andrew Melo Absolutely false
  
  Rachel Absolutely false
  
  Amy Absolutely true
  
  Bud Absolutely true
  
  Josiah Unsure
  
  Nate Absolutely true
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Andrew Melo Absolutely false
  
  Rachel Unsure
  
  Amy Unsure
  
  Bud Unsure
  
  Josiah Absolutely true
  
  Nate Absolutely true
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Andrew Melo Unsure
  
  Rachel Absolutely true
  
  Amy Unsure
  
  Bud Absolutely true
  
  Josiah Unsure
  
  Nate Absolutely true

Team Average Urgency Score

Participant Votes

0

0

0

4

2

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

People, training, resources
Unclear entry points, washroom locations.
unsure. Also, the results may be skewed as there are questions I just don’t know the answer to. (so wrote unsure) should be an N/A choice.
Training and time.
Facility and availability of volunteers

Enablers

We want more people to connect with Jesus and our church
We want people to feel comfortable and welcomed. We’re getting ready for a renovation and to ensure our environments match the level of love and care we want to extend to our guests through our volunteers.
the Great Commission!
Give quest both the feeling and the information that would make them want to return and become an active member
Discipleship

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.