Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.