Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers are well-trained and regularly show up on time.