Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.