Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our volunteers invite their friends to join their team.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.