Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.