Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.