Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers invite their friends to join their team.