Celebrate what you’re doing well
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”