Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.