Mike Webb-2210 – Guest Ready Church

Your church scored 40%

40%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

71%
People

66%
Processes

60%
Program

54%

#	Name	Place	People	Processes	Program	Avg (%)
1	Mike Webb	35	45	45	35	40
2	Mike	80	75	65	75	74
3	Darlene	85	65	75	40	66
4	Wendy	85	80	55	65	71
	Church Average	71	66	60	54	63%

Detailed Report:

Celebrate what you’re doing well

1. People walk out of church feeling better than when they came in.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.

Focus on what needs immediate attention

1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.

Review current areas of great alignment

Analyze potential areas for better alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true
- We intentionally station volunteers where guests will potentially make decisions.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely false
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Mike Webb Absolutely true
  
  Mike Absolutely true
  
  Darlene Unsure
  
  Wendy Absolutely true
- The noise level in our building feels exciting but not overpowering.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true

Celebrate current areas of great alignment
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  
  Absolutely true

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Unsure
  
  Wendy Unsure
- Our volunteers invite their friends to join their team.
  Mike Webb Absolutely true
  
  Mike Absolutely true
  
  Darlene Unsure
  
  Wendy Absolutely true

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Mike Webb Absolutely true
  
  Mike Unsure
  
  Darlene Absolutely true
  
  Wendy Unsure
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Mike Webb Absolutely false
  
  Mike Unsure
  
  Darlene Absolutely true
  
  Wendy Absolutely true
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely false
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  Mike Webb Absolutely true
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Unsure
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely true
  
  Wendy Absolutely true

Celebrate current areas of great alignment
- People walk out of church feeling better than when they came in.
  
  Absolutely true

Analyze potential areas for better alignment
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely false
  
  Wendy Unsure
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely false
  
  Wendy Unsure
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Mike Webb Absolutely false
  
  Mike Unsure
  
  Darlene Unsure
  
  Wendy Absolutely true
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  Mike Webb Absolutely false
  
  Mike Absolutely true
  
  Darlene Absolutely false
  
  Wendy Unsure

Team Average Urgency Score

Participant Votes

0

0

0

1

3

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

A lack of consideration for what a guest experiences and what they might need to know when they visit us.
Probably just carving out time with the leaders in this area for inspiration and accountability.

Enablers

It is a show of consideration towards a guest to make sure they know what to expect and where they should be going
I am relatively new, but feel like this church is biblically solid and has SO MUCH love to offer, but I feel like we could be better organized and more intentional about making contact with guests and first-time visitors.
Jesus arms are open wide

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.