Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are well-trained and regularly show up on time.