Your church meets the expecation

Your church scored 83%
83%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    80%
  • People
    77%
  • Processes
    85%
  • Program
    57%
# Name Place People Processes Program Avg (%)
1 Tyrone P Jones 90 90 95 55 83
2 Marquia Horney 80 75 80 60 74
3 Miranda Lerma 70 65 80 55 68
Church Average 80 77 85 57 75%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We offer clear next steps to our guests to make it easier for them to connect with our church.
  2. 2. We intentionally station volunteers where guests will potentially make decisions.
  3. 3. People walk out of church feeling better than when they came in.


Focus on what needs immediate attention
  1. 1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  2. 2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  3. 3. Our parking lots, lobbies, and worship center are at or less than 80% full.
  • Review current areas of great alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      Absolutely true
  • Analyze potential areas for better alignment
    • The noise level in our building feels exciting but not overpowering.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely true
      • Miranda Lerma Unsure
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely false
      • Miranda Lerma Absolutely false
  • Celebrate current areas of great alignment
    • Our volunteers are well-trained and regularly show up on time.
      Absolutely true
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      Absolutely true
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely true
  • Analyze potential areas for better alignment
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely true
      • Miranda Lerma Unsure
    • Our volunteers invite their friends to join their team.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Unsure
      • Miranda Lerma Unsure
  • Celebrate current areas of great alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      Absolutely true
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      Absolutely true
  • Analyze potential areas for better alignment
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely true
      • Miranda Lerma Unsure
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely false
      • Miranda Lerma Absolutely true
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Absolutely false
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      Absolutely true
  • Analyze potential areas for better alignment
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Tyrone P Jones Absolutely true
      • Marquia Horney Absolutely true
      • Miranda Lerma Unsure

Team Average Urgency Score

Participant Votes
0
0
1
1
1
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • What problem are you referring to?
  • One thing that comes to mind. As we are growing and as our serve teams are growing. It is harder at times for people to identify guest if they do not come to our Connect Table.
  • I’d say just communication. Sometimes I don’t know the answer to a big question that has already had an answer for weeks and I didn’t know. The more clear we are to each other the better for everyone!
Enablers
  • What is the problem?
  • I selected unsure as we are guest ready :) Everyone on any team and all staff always sees guest as a priority.
  • I believe that a place that has little to no confusion is a comforting and safe place to be. If there is anything that is unclear, those things should not only be solved but made better. ex: “WHAT age is allowed to be…” “WHO is allowed to be in this room…” etc. And how do we cater to that other party? When things are clear the first time there is no reason for the awkward conversation later! Also, it just makes it more comfortable for someone to return again!
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief