Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.