Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.