Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.