Celebrate what you’re doing well
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers invite their friends to join their team.