Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are well-trained and regularly show up on time.