Celebrate what you’re doing well
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. People walk out of church feeling better than when they came in.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.