Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.