Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.