Your church meets the expecation

Your church scored 41%
41%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    42%
  • People
    54%
  • Processes
    38%
  • Program
    47%
# Name Place People Processes Program Avg (%)
1 Susan Strouse 40 45 35 45 41
2 Karoline Enger 30 35 25 45 34
3 Lori McFarland 55 50 30 30 41
4 Kathi Graham 50 70 65 70 64
5 Janet Finer 35 70 35 45 46
Church Average 42 54 38 47 45%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  2. 2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  3. 3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.


Focus on what needs immediate attention
  1. 1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  2. 2. We intentionally station volunteers where guests will potentially make decisions.
  3. 3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
  • Review current areas of great alignment
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely false
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely false
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure
    • The noise level in our building feels exciting but not overpowering.
      • Susan Strouse Absolutely true
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely true
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely false
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Susan Strouse Absolutely true
      • Karoline Enger Absolutely true
      • Lori McFarland Absolutely true
      • Kathi Graham Absolutely false
      • Janet Finer-Moore Absolutely false
  • Celebrate current areas of great alignment
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely false
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Susan Strouse Absolutely true
      • Karoline Enger Absolutely false
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely true
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely true
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Susan Strouse Absolutely true
      • Karoline Enger Unsure
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely true
    • Our volunteers invite their friends to join their team.
      • Susan Strouse Unsure
      • Karoline Enger Absolutely false
      • Lori McFarland Unsure
      • Kathi Graham Unsure
      • Janet Finer-Moore Absolutely true
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely false
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Susan Strouse Absolutely false
      • Karoline Enger Unsure
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Susan Strouse Unsure
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely false
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely true
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely false
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Susan Strouse Absolutely true
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure
  • Celebrate current areas of great alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Absolutely true
  • Analyze potential areas for better alignment
    • People walk out of church feeling better than when they came in.
      • Susan Strouse Absolutely true
      • Karoline Enger Absolutely false
      • Lori McFarland Unsure
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Absolutely false
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Susan Strouse Absolutely false
      • Karoline Enger Absolutely false
      • Lori McFarland Absolutely false
      • Kathi Graham Unsure
      • Janet Finer-Moore Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Susan Strouse Unsure
      • Karoline Enger Unsure
      • Lori McFarland Absolutely false
      • Kathi Graham Absolutely true
      • Janet Finer-Moore Unsure

Team Average Urgency Score

Participant Votes
0
0
0
0
5
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • church culture of expecting the pastor to do everything, almost a blindness to what needs to be done.
  • No one leading the team and no program.
  • We act too slow. Though small, it seems like every decision to grow is stopped with insurance or entities wanting to use the space not being non ptofit. And mostly we don’t have the man power.
  • We do not have a good retention rate for people returning after their first or second visit.
  • Not enough members worship in person
Enablers
  • Hospitality: the mandate to welcome the stranger
  • We have visitors and rarely do they become members or even return for another visit.
  • To keep the church running.
  • We want to make visitors feel welcome and comfortable. We are a small but friendly group.
  • Guests come and are welcomed but often don’t come back
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief