Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We intentionally station volunteers where guests will potentially make decisions.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.