Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. People interested in volunteering are clear about their next steps and follow through on joining a team.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.