Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.