Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. People interested in volunteering are clear about their next steps and follow through on joining a team.
3. The noise level in our building feels exciting but not overpowering.