Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. People interested in volunteering are clear about their next steps and follow through on joining a team.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”