It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.

We intentionally station volunteers where guests will potentially make decisions.

Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.

The noise level in our building feels exciting but not overpowering.

Our parking lots, lobbies, and worship center are at or less than 80% full.

Our volunteers are well-trained and regularly show up on time.

Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.

Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.

Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.

Our volunteers invite their friends to join their team.

Volunteers are always well-informed and never tell me, “I didn’t know.”

People interested in volunteering are clear about their next steps and follow through on joining a team.

Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.

Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.

Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.

People walk out of church feeling better than when they came in.

We are intentional about serving high-quality coffee and snacks so that our guests feel valued.

We understand our guests and their preferences – where they like to eat and what experiences they are used to.

We know the right volunteers are in the right places because guests frequently ask them for prayer.

We offer clear next steps to our guests to make it easier for them to connect with our church.