Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We intentionally station volunteers where guests will potentially make decisions.