Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.