Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. The noise level in our building feels exciting but not overpowering.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers invite their friends to join their team.