Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”