Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”